The brief
Our customer's Passat was at a standstill in a heavy traffic jam on the expressway when another car tried to cut in front of him, and the side-swipe collision damaged his car down the side. It was a typical rush-hour scene, bumper-to-bumper, tempers fraying, drivers cutting lanes, and that's how these happen. Side-swipe cases are often called 50-50 liability and hard to claim, but he had front and rear cameras fitted, and the footage was clear-cut evidence that the third party was at fault. The insurance claim was assigned to us to handle, including restoring the panel and paint damage on the Passat, so the job was both: get the claim through cleanly, and put the car back to how it was.
The diagnosis
The damage assessment went over the side-swipe, the affected panels, the paint, the trim, and built the repair scope for the claim. With the dashcam footage establishing the third party's fault, the claim was straightforward to put together. The work needed was panel repair, paint refinishing and trim, restoring the Passat to its pre-accident condition. So it was an accident repair handled end-to-end: the insurance claim assisted from the start, and the bodywork and paint restored to factory standard.
The work
We assisted with the insurance claim against the third party's motor insurer, using the dashcam footage as evidence. On the car, the damaged panels were repaired or replaced as needed, the bodywork brought back to true, and the paint refinished and blended to match, the trim refitted, every part to factory standard. The car was checked over and detailed before handover. A final inspection confirmed the panels straight, the paint matched and finished cleanly, the trim solid, and the Passat looking as it did before the accident.
The outcome
A 100% claim from the third party's insurer, and the Passat beautifully restored to mint showroom condition with minimal downtime, panels straight, paint matched, trim solid. The customer got his car back as good as it was, and the claim sorted without him being out of pocket. Our customer-first approach is about exactly that, the best convenience and satisfaction, handling the stress of the claim and the repair so the owner doesn't have to.
